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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) :-

Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including:

Marketing capabilities

The automation of the sales, service, and support lifecycles

The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you’d like to:

Understand the core capabilities across the Dynamic 365 customer engagement apps.

Validate your Dynamics 365 skills.

Highlight your understanding of business operations and customer engagement.

Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level.

It is recommended for tech-savvy individuals with some basic knowledge of business functions like marketing, sales, and services.

This exam covers the features and capabilities of:

Microsoft Dynamics 365 Customer Insights - Journeys

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Field Service

As a candidate for this exam, it will be helpful for you to have a basic understanding of:

Business processes

Computer skills

MB-910 Exam Topics :-

Describe Microsoft Dynamics 365 Customer Insights - Journeys

Describe Dynamics 365 Sales

Describe Dynamics 365 Customer Service

Describe Dynamics 365 Field Service

Explore the core capabilities of customer engagement apps in Dynamics 365

Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP) :-

This exam covers the features and capabilities of finance and operations apps.

As a candidate for this exam, you should have:

General knowledge of or relevant working experience with an IT environment.

A fundamental understanding of financial principles and business operations.

MB-920 Exam Topics :-

Describe Dynamics 365 Supply Chain Management

Describe Dynamics 365 Finance

Describe Dynamics 365 Commerce

Describe Dynamics 365 Human Resources

Describe Dynamics 365 Project Operations

Describe the finance and operations core functionality