MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Course Overview

This Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) certification training course from CloudThat is ideal for tech-savvy individuals having basic knowledge of business functions like sales, marketing, support lifecycles, and services. This exam MB-910 provides candidates fundamental understanding of customer engagement features and capabilities of Dynamics 365 apps.

Candidates taking up this MB-910 certification course are introduced to Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Customer Service, and shared features.

As a candidate for this certification, you aspire to understand how customer engagement apps (CRM) for Dynamics 365 can be used to:

Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.

Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.

Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.

Schedule and complete work orders by using Dynamics 365 Field Service.

Evaluate how Copilot can assist with each of these.

The certification is intended for you if you’re seeking to start your journey using Dynamics 365 CRM solutions.

You can use this certification to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.

Skills measured

Describe Dynamics 365 Customer Insights

Describe Dynamics 365 Sales

Describe Dynamics 365 Customer Service

Describe Dynamics 365 Field Service

Explore the core capabilities of customer engagement apps in Dynamics 365

After completing Microsoft Dynamics 365 CRM Training, students will be able to

Describe the capabilities and functionality of Dynamics 365 Marketing

Describe the capabilities and functionality of Dynamics 365 Sales

Describe the capabilities and functionality of Dynamics 365 Customer Service

Describe the capabilities and functionality of Dynamics 365 Field Service

Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Salient MB-910 Training Benefits

Provides comprehensive understanding of Dynamics 365 Customer Engagement.

Opens a plethora of job opportunities.

Certified professionals earn more than non-certified professionals.

Globally recognized certification.

Demonstrates skills and knowledge needed to manage Dynamics 365 solutions.

Continuous learning with the latest updates and developments.

Opportunity to become a Dynamics 365 consultant, business analyst, developer, solution architect, or project manager.

Validates fundamental concepts and features of Dynamics 365 Customer Engagement.

Enhances knowledge of CRM tools and techniques.

Improves professional credibility and recognition in the IT industry.

Here are 10 Important Aspect of MB-910 Certification

The exam tests a candidate's understanding of the basics of Dynamics 365 CRM, including its components and functionalities.

The exam covers the deployment and configuration of Dynamics 365 CRM, including setting up users, security, and access.

Candidates must understand the different modules and applications available in Dynamics 365 CRM, such as Sales, Customer Service, and Marketing.

The exam also tests a candidate's ability to create and manage records in Dynamics 365 CRM, such as accounts, contacts, leads, and opportunities.

Candidates must understand how to use Dynamics 365 CRM to automate business processes, such as workflows and business rules.

The exam covers the different types of reports and dashboards available in Dynamics 365 CRM and how to use them to gain insights into business operations.

Candidates must understand how to integrate Dynamics 365 CRM with other Microsoft products, such as Office 365 and Power Platform.

The exam tests a candidate's understanding of the importance of data quality in Dynamics 365 CRM and how to use tools to ensure data accuracy.

Candidates must be familiar with the different types of licensing available for Dynamics 365 CRM and how to select the right licensing model for their organization.

The exam MB 910 is intended for individuals who are new to Dynamics 365 CRM and are looking to gain a foundational understanding of the software.